Mahindra Renault Logan Car…FACT Problem…

Mahindra Renault Logan Car…FACT

Problems which you could face, If you owned a Mahindra Renault Logan Car. Check this link

http://vinodvv.wordpress.com/2007/12/20/mahindra-logan-usability-explored/

Mahindra Renault Logan Car Reviews – An Eye Opener

Hi All,

I m sharing few of the reviews for Mahindra Renault Logan Car that I read online…even my own experience was not that good. You can read it in my earlier post.

• Best in Driving Worst in Customer Care -

  I am Selva from Tamil Nadu. Initially I planned to buy Ritz. Accidently i got an opportunity to test drive Logan with my uncle help. After that i dropped Ritz and move to Logan. Attractive thing in

  // //

  Logan are Boot Space,Fuel Economy,Comfort and the Engine. I gone for DLE 1.5.I got logan on 15 of Jan 2010.I haven’t ride slowly to get the engine to set. After 100 KM itself i started to ride logan with the speed of 90-110 KMS with full A/C. One of the most worried thing in logan that i feel is customer care. Read more

• 1.5 dci (diesel) DON’T EVER THINK OF PURCHASING IT – DON’T EVER THINK OF PURCHASING IT.
  LOOKS ARE BAD,
  SUSPENSION IS WEAK,
  PARTS ARE TOO EXPENSIVE(4 TIMES MORE THAN COMPETITORS),
  LABOUR IS TOO EXPENSIVE,
  NOT A SINGLE PART IS AVAILABLE
  IN LOCAL MARKET,
  INTERIORS ARE AVERAGE,
  AFTER SALE SERVICE IS POOR, PAINT ON CAR IS FAULTY(BUBBLES APPEAR ON DOOR AND BONNET WITH IN 1 YEAR OF USE),
  NOTHING IS REPLACED UNDER WARRANTY(YOU HAVE TO PAY FOR THE DEFECTIVE PART EVEN THE CAR IS IN WARRANTY) ….Read More

• Member Comments on Mahindra Loga Features and Services - The Quality of showrooms/service centers and the services rendered are not so good. Imagine no A.C. in their Service center and showroom at G3 motors Malad and the service centre office is in a basement.

  YOU SHOULD COMMENT ABOUIT THEIR SERVICES ALSO.

  HERE IS THE REALTY

  DO NOT TRUST MAHINDRA or their DEALERS TO PROVIDE SRVICES FOR LOGAN.
  I DONT KNOW WHY BUT THEY SEEM TO BE TOO BUSY WITH SCORPIO N XYLO IN WHICH I THINK THEY ARE MAKING QUITE A BIT OF MONEY TO NEGLECT LOGAN.  Read More….

• Go for the car but check the service too – I will not suggest anybody to go for Logan though it is the best thing to have happened to the middle class for the simple reason- the poor servicing. Instead try a Maruti or Tata or Hyundai. But check out the service centres first. Sooner or later (after the free service) you will knock on their doors for a job. Read More

• Mahindra Logan after sales shock !!! – I am not a geek on cars, but i have been driving for the last 9 years.
  I owned a maruti 800, which i still love to drive inside city

  I went for diesel variant of Logan thinking that the maintanence
  cost
  is going to be cheap. Also i liked the boot space, which is really useful for me

  I got a shock of my life on my second free service — It costed me Rs. 3200/-
  which is more than double, my colleague spent for Ford Fiesta !!! Read More….

• http://mahindra-renault.b logspot.com/ – Hi friends, If you are not a agency guys than for your knowledge i would just like to share the feedback of my mine http://mahindra-renault.blogspot.com/ ( Although it’s has horrible average on petrol
  )and I just want to tell you that don’t buy this case because they are running this ad companion to clear their stock and after this you will not get any things. You will get nothings from this company they are really shameless people I had tried a lot with them but they don’t have shame.  Read More...

Real Situation of Mahindra Renault JV

Dear Satya

Please don’t mine but You sounds like advertisement agency person ( I have check your previous update, that’s why I am telling you. Anyways that’s your job why should I comment on this. ) but for the interest of other people I am updating here that there is no worth for spending money and time with Mahindra Renault product because of following reasons :

1. what is the future of Logan after this happens.? refer ET Articles

http://economictimes.indiatimes.com/News/News-By-Industry/Auto/Automobiles/Renault-to-set-up-own-dealership/articleshow/5525663.cms

So what ever price and value addition activities they are doing, is for clearing the stock so that this company will bear a minimum loss and after that both the partner of this JV will say bye to each other.

End Results: Customer will suffer because he will get the spare parts at higher price.

2. Re Sell Value : Re sell value of this car is nothing ?
I have tried to re sell but not getting any value, so if a customer will buy he will face not only difficulty in maintaining it but in selling also. So one should not buy this.

3. Looks : The looks of this car is criticized by a lot of auto experts from day one. In looks it looks like a old generation car which companies use to produce till 90. So no fun in investing it.

4. Fashion: These days if you look up all the companies are making their models into curving style and crystals lights while Logan is still on the same days back trends. In fact Mahindra is continuously working on these ground on it’s existing model but they had not done in logan, I think it was just for saving the cost.

5. Value : As this was mention at the time of launching this product in India, Indian company has produce it at lower cost in comparison to French company. But actually that was not an achievement it was the value which they had cut from this car, that’s why launching of logan was not a big show here in India.

6. Service : Mahindra have very poor service record . So I don’t think there is a fun of buying the automobile product any company who is poor in service, because these days all the Automobile products are coming with a lot technology enable system and with these kind of product you can not go to with any road side mech., In fact these days people even don’t prefer to do so.

7. Power steering : Power steering is very hard, specially in case of you are Hyundai lover.

8. Poor Service Network : You could get a problem in car any where because of any reason, that’s why you prefer a car which have a wide service network. If you look up to Mahindra from Delhi to Lucknow there are 10 dist. and they have only one service center, so please forget that they will come there to help you, which they really can, but who will serve to a customer ? ” AS USUAL SAME OLD INDIAN APPROACH ! “

9. Previous Client Segment : If you recall your history, than you will find 10 years back very hardly any one use to buy any product from Mahindra or If will really segment it before Mahindra Bolero, you would find very hardly any urban people who was owning a Mahindra’s Products and still they don’t have that kind of capabilities and skill that they serve to that segment.

10. Old Track Record: If you check Mahindra past sales record you will find it that maximum of their sale was for government sector, and all of us know what is criteria for any government buying ? They had develop their capabilities and skills to serve to cater only that segment not for the common people .

11. Current PR Exercise : Last but not the least , if you look up the current pr exercise of this company which they are doing right now. There are two channels which are currently running auto reviews from that in one they are doing a lot of BTL & ATL exercise just to avoid negative vibes of market.

But reality is this, that finally customer is suffering because of both of them and I had spend this time just because I just want to aware to other people so that they will not suffer and buy a right product. I am not big enough that I will give any quote to this company, they will get their destiny by own, my responsibility is towards this society which I am full filling by making aware to others.

Sorry dear instead of telling my entire experience I had X- ray them but should be very frank now I really don’t want to tell any things to Mahindra Renault Ear plug ( Customer Care Department ). So just sharing the crisp of the problem to others.

Regards

Tapesh

Thanks to Facebook!!!!

Thanks to Facebook I get the reply from Mahindra Renault !

Dear Santhanam

Greetings!

I really appreciate you efforts & mail !But on a few points which I just want to bring in your kind attention.

First business is not science, where you straightly said 2+2=4 , So please I have already get the revision
of this theory from your colleagues in past also. You have to understand how much time you are spending
is addressing that problem is the main factor.

If a customer is coming to you numerous time for so many time be you are ready to address it free of cost
it is going to cost a customer in itself a lot. I can tell you n number of problem, on which I had complaint so
many times but these are still there, so if you want to justify your organization in those front so please
don’t waste your time I think that’s more important than mine.

As far as satisfaction part is concern, i would like to clear your perceptions about satisfaction by giving the
two example, hope this will able to clear your doubt about my satisfaction level:

First case : You have pointed some problem and you get that work done in the given time and as per your
expectation in one go, that’s called the Superb level of satisfaction !

Second Case: You have pointed some problem and when you have not get the work done in the told time of vendor.
and when it will happen repetitively than you will stop raising your voice and start thinking that there is fun of
pointing of your vender because you have taken a wrong decision, that you have choose this option. so please shut
your mouth your self and do your work.

The satisfaction definition which you are talking is like second one, where I am quite because I know , I had taken
a wrong decision in showing my faith in Mahindra Renault product.

During this conversation, I have miss main point on which I am requesting from your organization from day one
to take your product back and you have tried to address it by pointing out the usages of car.
Mr.Santhanam, Please let me know in my case, what you expect from me ? That i should not use this and have to
wait reply from your organisation side which I have not received two years back. Than definitely this is my Mistake
I will keep it in my mind.

Regards

Tapesh

At 07:31 PM 1/25/2010, SANTHANAM.S@mahindrarenault.com wrote:
Dear Mr. Tapesh,

Further to our discussions of today, we note that your car last reported to the workshop of M/s Koncept Automobiles, Noida on 31st Dec’09 for running repairs & general checkup. The mileage covered at that time was 33,573 kms which is good usage in the 2 years period the car has been in operation with you. The car was duly attended to and delivered to your satisfaction on the same day.

We are confident that the car is performing fine and that you would continue to derive good performance. We are available at service for any of the concern related to the performance of your LOGAN. You can call me / write to me at the mentioned mail ID.

Regards,
S.Santhanam,

My Reply to Mr . Anand Mahindra Tweets

Read my reply to Mr. Anand Mahindra (though there is no positive response)

Dear Sir

Congratulation for this achievement.

But I just want to bring your kind attention towards the common people who have shown the interest in your past products by showing the interest in your company and products and now suffering due to numerous reason due fault in your servicing system. Even they don’t any single spot & full proof solution window where they get the solutions. I know it’s not commercially viable to come in up front and say ok we will do it but sir, being a Indian we always associated a feeling of belonging with every things.

For your kind notice I am sharing my experience about M&M , it’s not in a organize manner and I know you have to spend a time in this but Sorry, Now I am so fad up that I will not want to say you that you will put a lot’s of even your time in this.

http://mahindra-renault.blogspot.com/

Regards

Tapesh